Who We Are
Home Care Experts Here to Serve You
The aim of Aurora Home Care is to deliver the highest quality and consistent care to the people in the North East region, who need it whilst maintaining their independence and community inclusion. Aurora Home Care aims to provide enough support to people in their own homes to allow to stay at home for the longest possible time, this includes specialist care, palliative care, personal care, 24hr general care support and cleaning.
We ensure that all our care packages are bespoke and tailored to the individual needs of all of our clients and their families in order that we provide a holistic care package to all.
We attempt to maintain a core team of carers for each client to promote continuity of care and support, through this we ensure our clients feel comfortable and trust in those caring for them. A lot of our clients and their relatives see Aurora Home Care staff as an extension of their family network.
We liaise with families and all persons involved in the care / support of our clients.
All plans of care are agreed and goals, target and aspirations are set together.
Robust risk assessments are put in place to ensure that our clients are safe not only whilst we care for them but in their environment during periods when we are not. In line with this we have a 24hr on call line for emergency situations, we pride ourself on our response to this kind of situation.